Last Updated: 01-06-2024
ALMUTANI TRANSPORT AND DELIVERY ("Company", "we", "us", or "our") operates the EPAC platform ("Platform") which consists of three applications: the Customer Order Application ("Customer App"), the Store & Restaurant Application ("Store App"), and the Driver Application ("Driver App"). This Privacy Policy describes how we collect, use, and disclose information about users of the Platform.
1.1. Personal Information: We may collect personal information that you provide to us directly, such as your name, email address, phone number, delivery address, and payment information when you register for an account, place an order, or contact us for support.
1.2. Device Information: We may collect information about the device you use to access the Platform, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
1.3. Location Information: We may collect and use your precise location information to provide and improve our delivery services. This includes real-time location data of drivers and delivery addresses of customers.
1.4. Usage Information: We may collect information about your use of the Platform, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Platform.
1.5. Cookies and Tracking Technologies: We may use cookies and other tracking technologies to collect information about your interactions with the Platform and to remember your preferences.
2.1. To Provide Services: We use your personal information to process and deliver your orders, facilitate payments, and communicate with you about your orders and the Platform.
2.2. To Improve the Platform: We use the information we collect to understand and analyze the usage trends and preferences of our users, improve the Platform, and develop new features and functionality.
2.3. To Communicate with You: We may use your personal information to send you updates, promotions, and marketing communications. You can opt out of receiving marketing communications at any time.
2.4. To Ensure Security: We use information to monitor and protect the security of our Platform, detect and prevent fraud, and address technical issues.
2.5. To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
3.1. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and data analysis.
3.2. Business Transfers: In the event of a merger, acquisition, or other business transfer, we may share or transfer your information as part of such a transaction.
3.3. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.4. With Your Consent: We may share your information with third parties when we have your consent to do so.
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any information to us.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period will be determined based on the type of information collected and the purpose for which it was collected.
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your personal information. You may also have the right to object to or restrict certain processing of your information. To exercise these rights, please contact us at the contact information provided below.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Platform. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, please contact us at:
ALMUTANI TRANSPORT AND DELIVERY
Al Ain, UAE
Email: privacy@almutani.com
Phone: +971-55-113-4004
